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Order details

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Products to return

Where can I find model code of my Samsung product?

You can attach a maximum of 5 files. The total size limit is 10MB.

What is your return policy for open purchases?
You have 30 days for open purchases when shopping on Samsung.se and can return your order at any time during that period. Please note that it is the customer who pays for the return cost. You can find more information about the return cost here. We accept returns of purchased products within 30 days of delivery if the item is in the same condition as when received, except in the following cases where we either deny or partially refund:

  • For customized products (e.g., engraved name on the product)
  • For personal hygiene-related items (earbuds, Bluetooth headsets, wired headsets, headphones, etc.)
  • For audio, video, or computer software
  • For mobile phones, watches, tablets, or laptops
  • Products where any of the product components (manual, remote control, cable, etc.) are missing.
  • For products with broken packaging
  • For services and subscription-based products
  • If the product (including components) is not in the same condition as at delivery or has been damaged (including if the product has been opened by the customer or flooded while in the customer's possession), the customer will be responsible for the depreciation of the product’s value.

You must also be able to provide a picture showing that the packaging is intact before the return is processed under open purchase.

Refund for a product with a free promotional product

  • If you want to return a product that was delivered with a free promotional product, all items must be returned in order for a refund to occur. If a free promotional product that came with an order is not returned, no refund will be issued.
  • If the free promotional product is not returned, Samsung may either refuse the return entirely or accept the return, but reduce the refund amount by the total price of the included promotional product. As a customer, you cannot return only the free promotional product.

Refund for discounted bundle

  • If you wish to return a bundled product purchased at a discounted price during a promotion period on Samsung.se, all products in the bundle must be returned together for a refund to occur.
  • If the product of higher value in the bundle is returned, we will refund the full price for the cheaper product.
  • If the product of higher value in the bundle is returned, we will refund the full price for the cheaper product.

Return for home delivery that could not be completed

  • If you have selected home delivery and the delivery could not be completed due to the product's size (e.g., if it does not fit in the entrance, doors, elevators, or other entry points), you can choose to have Samsung handle the return (including return fee) or handle the return yourself to Samsung.

What is the cost of returning an item?
For returns made within the right of withdrawal or open purchase period, and for orders that have not been picked up or booked for home delivery (returned to Samsung), a return fee will apply and is paid by the customer. The applicable fee for your return is listed below:

Cost by size

  • Small: 99 SEK
  • Medium: 649 SEK
  • Large: 995 SEK

Small

  • Smartphone
  • Tablet
  • Watches
  • PC
  • Buds
  • Monitors up to 40"
  • TVs up to 32"
  • TV accessories
  • Soundbar
  • Fridge & freezer accessories
  • Washing machine accessories
  • Vacuum cleaner
  • Microwave oven
  • Kitchen appliance accessories

Medium

  • Monitors larger than 40"
  • TVs 33" - 85"
  • Washing machine
  • Tumble dryer
  • Built-in microwave ovens
  • Cooktop
  • Oven
  • Fan

Large

  • TVs larger than 85"
  • Fridge
  • Freezer
  • Air Dresser

Please note

For more detailed information on how we process your information, please read our privacy policy
You have 30 days open purchase period when purchasing at Samsung.com
We accept returns of purchased products within 30 days of delivery if the item is in the same condition as when received, except in the following cases where we either refuse or partially refund:
  • For customized products (e.g. engraved name on the product)
  • For personal hygiene-related items (earbuds, Bluetooth headsets, wired headsets, headphones, etc.)
  • For sound recording, image capture, or computer programs
  • For mobile phones, watches, tablets, or laptops
  • Products where any of the product components (manual, remote control, cable, etc.) are missing
  • For products with broken packaging
  • For services and products with subscriptions
  • If the product (including components) is not in the same condition as when it was delivered or has been damaged (including if the product has been opened by the customer or flooded while in the customer's possession), the customer is responsible for the depreciation of the product.
You must also be able to provide a photo of the unbroken packaging before making a return under open purchase.
We charge the return cost per order returned to us.
If you have questions regarding the return fee, you can chat with our support here.