Return form

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Order details


Products to return

Where can I find model code of my Samsung product?

You can attach a maximum of 5 files. The total size limit is 10MB.

What is your return policy?
You have 30 days open purchase when you shop at and can return your order at any time during that period. We accept returns of purchased products within 30 days of delivery except in the following cases where we either refuse or partially refund:

  • For customized products (e.g. engraved name on the product)
  • Personal hygiene-related items (earbuds, Bluetooth headsets, wired headsets, headphones, etc.) in broken packaging
  • If any of the product components (manual, remote control, cable, etc.) are missing
  • If the product (including components) is damaged after being opened due to the customer's responsibility (damage, flood, etc.), the customer shall be responsible for the reduction in value of the product.

Product refund with a free promotional product

  • If you wish to return a product that was delivered with a free promotional product, all items must be returned for a refund to be issued. If a free promotional product that came with an order is not returned, no refund will be made.
  • If the free promotional product is not returned, Samsung may either refuse the return in full or accept the return, but reduce the amount of the refund by the total price of the accompanying promotional product. As a customer, you cannot simply return a free promotional product.

Refund for discounted package

  • If you want to return a packaged product that was purchased at a discounted price during a promotional period from, all products included in the package must be returned together for a refund to take place.
  • If the product worth more in the package is returned, we will refund so that the full price of the cheaper product is charged.

What are the return costs?
For orders that have not been collected or booked for home delivery (returned to Samsung), or returns created within the 30-day return period, a return fee will be charged to the customer. For other reasons for return, Samsung will cover the return costs. The return fee applicable to your return is listed below:

Fees by Size
Please select your country to see the prices in your local currency.

  • Small: 99 kr
  • Medium: 649 kr
  • Large: 995 kr


  • Smartphone
  • Tablet
  • Watch
  • PC
  • Buds
  • Monitors up to 40"
  • TVs up to 32"
  • TV accessories
  • Soundbar
  • Refrigerator and freezer accessories
  • Washing machine accessories
  • Vacuum cleaner
  • Microwave oven
  • Kitchen appliance accessories


  • Monitors over 40"
  • TVs 33" - 85"
  • Washing machine
  • Tumble dryer
  • Microwave oven (built-in)
  • Stove
  • Oven
  • Fan


  • TVs over 85"
  • Refrigerator
  • Freezer
  • Air Dresser